!DOCTYPE html> Michael Campbell — IT Service Manager
IT Service Manager

Michael
Campbell

Leading IT service operations at the Finance Authority of Maine — driving technology excellence, team performance, and reliable infrastructure to support Maine's financial mission.

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MC
Career

Experience

Feb 2024 — Present
IT Service Manager
Finance Authority of Maine · Full-time
Leading IT service operations for Maine's public finance authority, overseeing service delivery, systems reliability, and technology strategy in support of FAME's statewide financial programs for students, businesses, and communities.
Oct 2022 — Feb 2024
Dean of Information Technology
Eastern Maine Community College · Full-time
Served as academic and administrative leader for IT programs and operations. Responsibilities spanned IT management, project coordination, curriculum oversight, and institutional technology strategy across the college.
Jan 2020 — Oct 2022
Director of IT Infrastructure
Eastern Maine Community College · Bangor, Maine
Directed infrastructure operations and technology projects across campus environments. Applied project coordination and analytical skills to modernize systems and improve service reliability for students and staff.
Mar 2019 — Jan 2020
Director — Security and Support
Maine Technology Group · Winslow, Maine
Led security and technical support operations for a regional technology services provider. Focused on project coordination, analytical problem-solving, and delivering reliable managed IT services to clients.
May 2018 — Mar 2019
Technology and Support Manager
Maine Technology Group · Winslow, Maine
Managed day-to-day technology support operations, applying strong analytical skills to diagnose and resolve client issues and improve service delivery processes.
Oct 2014 — May 2018
Instructor / Program Director / Department Chair
Kennebec Valley Community College
Wore multiple hats as instructor, program director, and department chair for technology programs. Developed curriculum, mentored students, and guided departmental strategy at one of Maine's leading community colleges.
Oct 2003 — Oct 2014
Technology Coordinator / Computer Instructor
Mid-Maine Technical Center
Spent over a decade coordinating technology resources and teaching computer skills to students. Laid the foundation for a career built on deep technical knowledge and a passion for education and service.
Expertise

Core Skills

🖥️
IT Service Management
Overseeing end-to-end IT service delivery, SLAs, incident management, and continuous improvement using ITSM best practices.
🔒
Security & Compliance
Ensuring systems and processes meet regulatory and security requirements in a public finance environment.
🏗️
Infrastructure Operations
Managing networks, servers, and cloud infrastructure to maintain uptime, performance, and reliability for critical financial systems.
📋
Project Management
Planning and executing technology projects from scoping through delivery, coordinating cross-functional teams and managing stakeholder expectations.
🤝
Vendor Management
Sourcing, contracting, and managing technology vendors and service providers to ensure quality, cost-effectiveness, and performance.
📊
Strategic Planning
Translating organizational needs into technology roadmaps and aligning IT investments with FAME's mission and strategic priorities.
Academic Background

Education

Thomas College
Master's Degree · Educational / Instructional Technology
2005 – 2007
University of Maine at Augusta
Bachelor's Degree · Public Administration
2011 – 2013
University of Maine at Augusta
Certificate · Human Resource Management
2011 – 2013
University of Maine at Augusta
Certificate · Government Management
2011 – 2013
University of Southern Maine
Bachelor's Degree · Applied Technical Education
2002 – 2004
Kennebec Valley Community College
Associate's Degree · Applied Electronics & Computer Technology
2000 – 2002
Kennebec Valley Community College
Certificate · Computer Information Systems
2002
Credentials

Certifications

Microsoft
Power Platform Fundamentals Dec 2025 Azure Data Fundamentals Jul 2024 Microsoft 365 Fundamentals Sep 2023 Azure Fundamentals Feb 2023 Dynamics 365 Fundamentals (CRM) Feb 2023
CompTIA
CASP+ / SecurityX Apr 2019 CySA+ Apr 2020 PenTest+ May 2019 Security+ Sep 2016 Linux+ Nov 2019 Data+ Jan 2022 Cloud+ Cloud Essentials Nov 2019 Network+ A+ Mobility+ Strata IT Fundamentals
CertNexus & INE
CyberSec First Responder (CFR) Mar 2022 Enterprise Defense Administrator May 2025
Sophos
Certified Architect Jan 2019 Certified Engineer Certified Administrator
Apple
Certified iOS Technician Certified Mac Technician Certified Support Professional Certified Trainer Support Professional Mac Integration Basics Associate
Google
Certified Educator Level 1 Certified Educator Level 2
Agile & Management
Professional Scrum Master I · Scrum.org Certified Scrum Master · Scrum Alliance Lean Six Sigma Green Belt · Simplilearn Auvik Certified Professional
TestOut & Other
Linux Pro · TestOut Security Pro · TestOut Network Pro · TestOut PC Pro · TestOut Financial Trading & Investment Diploma · Academy of Financial Trading
Get in Touch

Let's Connect

Interested in collaborating or learning more? Reach out via LinkedIn.

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